Shipping policy
Where we deliver
We deliver to the Czech Republic, Slovakia, Poland, Hungary, Romania, Bulgaria and Slovenia.
Delivery time
We usually dispatch orders within 2 working days of receiving payment.
Estimated delivery time: 3–5 working days. For deliveries outside the Czech Republic and Slovakia it may take a day or two longer, as the parcel is handed over to a local partner carrier.
These times are an indicative estimate. The carrier does not guarantee the delivery time.
If we fail to deliver on time, you may grant us an additional reasonable period; if we do not dispatch the goods within that period either, you may withdraw from the contract. We are responsible to you for delivery of the goods — we pursue any claims against the carrier ourselves.
We will deliver the goods within 30 days of concluding the contract at the latest, unless agreed otherwise.
Delivery price
Prices are shown in your local currency and always appear in the cart before you complete the order.
| Country | Delivery method | Price |
|---|---|---|
| Czech Republic | Packeta pick-up point / Z-BOX | 89 CZK |
| Slovakia | Packeta pick-up point | 105 CZK |
| Poland | Packeta pick-up point | 110 CZK |
| Hungary | Packeta pick-up point | 139 CZK |
| Romania | Romanian Post pick-up point | 135 CZK |
| Bulgaria | Local pick-up point | 165 CZK |
| Slovenia | Local pick-up point | 165 CZK |
Free shipping on orders over 1,000 CZK — the equivalent in your currency is 40 EUR, 170 PLN, 16,000 HUF or 200 RON.
We are not VAT registered.
Carriers
We send parcels via Packeta (Zásilkovna). In the Czech Republic, Slovakia, Poland and Hungary the parcel is delivered to Packeta's own pick-up points and self-service Z-BOX lockers. In Romania, Bulgaria and Slovenia delivery is handled by a local partner carrier to its pick-up points or parcel lockers.
You choose the specific pick-up point during checkout.
The period for collecting the parcel from the pick-up point is set by the carrier, which informs the recipient of it together with the collection code (by e-mail, SMS or in the app). The storage period can usually be extended through the carrier's app or the parcel tracking link.
Uncollected parcels
If you do not collect the parcel within the set period, it will be returned to us and we will contact you.
Failing to collect a parcel does not automatically constitute withdrawal from the contract — the contract between us remains in force.
Do you want the goods sent again? We will arrange re-dispatch. The cost of the new delivery is borne by you.
Do you no longer want the goods? You may withdraw from the contract within the 14-day period (see the Refund policy). We will refund the purchase price and the delivery cost you paid.
We may claim compensation from you for costs demonstrably incurred as a result of the parcel not being collected (postage for delivery and for the return of the parcel).
Parcel tracking
After dispatch we send you an e-mail with the tracking number.
Passing of the risk of damage
The risk of damage to the goods passes to you at the moment you take receipt of the parcel. Until then, the risk of loss or damage is ours.
Damaged parcel
If the parcel is visibly damaged on delivery, we recommend that you refuse it or have the damage recorded with the carrier immediately. Then contact us and we will sort it out.