Terms of service

OVERVIEW

Welcome to the Saint Pisces store. The e-shop saintpisces.com is operated by Servis Expert s.r.o., Company ID 24256056. "Saint Pisces" is the trading name of the e-shop. The terms "we", "us" and "our" refer to Servis Expert s.r.o. We operate this store and website, including all related content, features, products and services (the "Services"). We use the Shopify platform to run the Services.

The terms below, together with all policies they refer to, describe your rights and obligations when using the Services.

Please read them carefully. By using the Services you agree to these terms and to the Privacy policy. If you do not agree with them, do not use the Services.

We sell to the Czech Republic, Slovakia, Poland, Hungary, Romania, Bulgaria and Slovenia.

Matters not governed by these terms are governed by Act No. 89/2012 Coll., the Civil Code, and Act No. 634/1992 Coll., on consumer protection. If you are a consumer resident in another EU Member State, you additionally enjoy the protection of the law of your own country — these terms do not limit your statutory rights in any way.

SECTION 1 — ACCESS AND ACCOUNT

By purchasing, you confirm that you have the capacity to enter into a purchase contract. Minors may purchase to an extent appropriate to their age and maturity, or with the consent of their legal guardian.

Age and personal data. If you are under 15, you may provide us with your personal data (including an e-mail address for the newsletter) only with the consent of your legal guardian. By entering your e-mail or submitting an order, you confirm that you meet this condition.

When purchasing, you may be asked to provide details such as your e-mail address and billing, payment and delivery details. You represent that all information you provide is correct, current and complete.

You are responsible for the security of your account login details and for all activity on the account. You may not transfer, sell or assign the account to another person.

SECTION 2 — OUR PRODUCTS

We have made every effort to describe the products accurately. Colours and appearance may, however, differ depending on your device's settings and configuration.

Materials: Our jewellery is made of brass with a plated surface layer. The stones are cubic zirconia (CZ).

These are not precious metals (gold, silver) and not natural gemstones (diamonds, sapphires). The names "silver" and "gold" describe the colour finish, not the material.

Product descriptions may change. We reserve the right to discontinue the sale of any product or to limit its quantity at any time.

SECTION 3 — ORDERS AND CONCLUSION OF THE CONTRACT

Products on the website are an invitation to enter into a contract. By submitting an order you make a proposal to conclude a purchase contract.

The contract is concluded at the moment we send you the order confirmation by e-mail.

We reserve the right not to accept an order, in particular where the goods are out of stock, the price was manifestly incorrect, or the order shows signs of abuse. We will inform you by e-mail of any non-acceptance, change or cancellation.

Your statutory right to withdraw from the contract within 14 days is not affected — see the Refund policy.

SECTION 3A — PRE-CONTRACTUAL INFORMATION

Language of the contract. The contract is concluded in English.

Archiving the contract. We send the order confirmation to your e-mail. We keep the concluded contract in electronic form and will make it available to you on request.

Correcting errors. Before submitting the order you can check and change the details you have entered at any time. In the cart you can adjust quantities or remove items; at checkout you can correct contact and delivery details. The button completing the order is labelled so that it is clear the order carries an obligation to pay.

SECTION 4 — PRICES AND PAYMENT

Prices are displayed in your local currency, converted by Shopify from Czech crowns.

We are not registered for VAT. The prices shown are final and no tax is added to them.

Prices do not include delivery charges — you will see those separately in the cart before completing the order.

The price charged for a product will be the price valid at the moment the order is submitted and will be stated in the confirmation e-mail.

From time to time we may offer promotions, which may be governed by their own terms. In the event of a conflict, the promotion terms prevail.

Payment methods: payment cards (Visa, Mastercard, Maestro), Apple Pay, Google Pay, Shop Pay, PayPal.

You represent that the card details you have provided are true and that you are authorised to use the card.

SECTION 5 — SHIPPING AND DELIVERY

You will find details in the Shipping policy.

Delivery times are indicative estimates. If we fail to deliver on time, you may grant us an additional reasonable period; if we do not dispatch the goods within that period either, you may withdraw from the contract.

We are responsible to you for delivery of the goods. We pursue any claims against the carrier ourselves.

The risk of damage to the goods passes to you at the moment you take receipt of the goods. Until then, we bear the risk of loss of or damage to the parcel.

(Note: if you are a business buying in the course of your business activity, the risk of damage passes to you upon handover of the goods to the first carrier.)

Uncollected parcels. Failing to collect a parcel does not automatically constitute withdrawal from the contract — the contract remains in force. The parcel is returned to us and we will contact you. If you want the goods sent again, you bear the cost of the new delivery. If you do not want the goods, you may withdraw from the contract within the 14-day period and we will refund the purchase price and the delivery you paid. We may claim compensation from you for costs demonstrably incurred as a result of the parcel not being collected. Details are in the Shipping policy.

SECTION 6 — WITHDRAWAL AND COMPLAINTS

The conditions for withdrawal from the contract within 14 days and the conditions for complaints are set out in the Refund policy. Those conditions form an integral part of the contract.

SECTION 7 — INTELLECTUAL PROPERTY

Our Services, including all trademarks, text, photographs, graphics, videos and their design, selection and arrangement, are the property of Servis Expert s.r.o. or its licensors and are protected by copyright and other intellectual property legislation.

These terms allow you to use the Services for personal, non-commercial purposes only. Without our prior written consent you may not reproduce, distribute, modify, publicly display, republish or create derivative works from any material in the Services.

The name "Saint Pisces", the logo, product names and designs belong to Servis Expert s.r.o. and you may not use them without our written consent. The Shopify name and logo are trademarks of Shopify.

SECTION 8 — OPTIONAL THIRD-PARTY TOOLS AND LINKS

As part of the Services you may be given access to third-party tools which we neither monitor nor control. We provide access to them "as is", without warranties. We are not liable for their use.

The Services may contain links to third-party websites. We are not liable for their content or accuracy, or for damage arising from their use. Complaints about third-party products should be directed to that third party.

SECTION 9 — RELATIONSHIP WITH SHOPIFY

(This section characterises Shopify's relationship with the store and may not be removed or amended.)

Servis Expert s.r.o. uses the Shopify platform, which enables us to provide the Services to you. All purchases and sales you make in our store are, however, made directly with Servis Expert s.r.o. By using the Services you acknowledge and agree that Shopify is not responsible for any aspect of the transaction between you and Servis Expert s.r.o., including without limitation any injury, damage or loss arising from the purchase of products and services. You hereby expressly release Shopify and its affiliates from all claims, damages and liabilities arising out of or in connection with your purchases and transactions with Servis Expert s.r.o.

SECTION 10 — PERSONAL DATA

All personal data we collect is subject to our Privacy policy.

Because the Services are hosted by Shopify, Shopify collects and processes personal data about your access to the Services. Information you submit will be shared with Shopify and with other processors (carrier, payment gateway) for the purpose of providing the Services.

Details of Shopify's processing: https://www.shopify.com/legal/privacy/app-users

SECTION 11 — REVIEWS AND FEEDBACK

If you send us ideas, suggestions, feedback or reviews (together "feedback"), you grant us a non-exclusive, royalty-free licence to use, reproduce and publish them in connection with our Services.

We publish reviews only from genuine customers who have purchased the product. We do not publish fabricated or commissioned reviews.

You represent that: (i) you hold all necessary rights to the feedback; (ii) you have disclosed any reward or incentive you received in connection with it; (iii) the feedback does not infringe third-party rights and does not contain unlawful, offensive or obscene content.

We may, but are not obliged to, monitor, edit or remove feedback if in our judgement it breaches these terms or the law.

SECTION 12 — ERRORS AND INACCURACIES

Information in the Services may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, delivery charges or availability.

We correct errors as soon as we discover them.

If you order goods at a price that is manifestly incorrect — for example an order of magnitude below the usual price, so that it must have been obvious to you that it was a mistake — we may invoke the invalidity of the contract on the grounds of mistake under Section 583 of the Civil Code. In such a case we will inform you without delay and refund the full amount paid.

This is not a unilateral right for us to cancel an order. If you disagree with our approach, you may turn to the Czech Trade Inspection Authority or to a court.

SECTION 13 — PROHIBITED USES

You may use the Services only for lawful purposes. You may not use them:

(a) for any unlawful purpose; (b) to breach the law; (c) to infringe intellectual property rights; (d) to harass, abuse, insult, defame or intimidate others; (e) to spread false or misleading information; (f) to send spam, chain messages or unsolicited advertising; (g) to impersonate another person or entity; (h) to upload viruses or malicious code; (i) to collect other people's personal data; (j) to use bots, scrapers, automated tools or AI tools for bulk access to the Services; (k) to circumvent security measures.

We reserve the right to suspend or terminate your access if you breach these terms.

SECTION 14 — AUTOMATED AGENTS (AI)

14.1. This section applies if you use or deploy an Agent that accesses the Services. "Agent" means software performing autonomous or semi-autonomous actions on behalf of a person without direct supervision.

14.2. No agent may access the Services unless it persistently identifies itself in accordance with point 14.4.

14.3. We may use technical measures to restrict whether and how an agent accesses the Services.

14.4. Agents must: (i) state in HTTP/HTTPS requests that the request comes from an agent, including a name in the form Agent/[name]; (ii) not disguise the fact that the access comes from an agent (for example by imitating human behaviour or circumventing CAPTCHA); (iii) answer truthfully any question aimed at determining whether it is a human or a machine; (iv) not circumvent measures restricting agent access.

SECTION 15 — LIABILITY

We are liable for defects in the goods under the Civil Code — see the Refund policy, section on complaints.

Your statutory consumer rights are in no way limited by these terms. In particular, we do not limit our liability for defects in the goods, for personal injury, or for damage caused intentionally or by gross negligence.

To the extent permitted by law, we are not liable for indirect, incidental or consequential damage (for example lost profit) arising in connection with the use of the Services.

Information on the website is of a general informational nature. We do not guarantee that the operation of the Services will be uninterrupted or entirely error-free.

SECTION 16 — OUT-OF-COURT DISPUTE RESOLUTION

If we are unable to resolve a dispute directly, you may turn to the competent body:

Customers from the Czech Republic: Czech Trade Inspection Authority (Česká obchodní inspekce), Štěpánská 796/44, 110 00 Prague 1, www.coi.cz

Customers from Slovakia: Slovenská obchodná inšpekcia, www.soi.sk

Customers from Poland: Urząd Ochrony Konkurencji i Konsumentów (UOKiK), www.uokik.gov.pl

Customers from Hungary: the competent county conciliation board (békéltető testület), www.bekeltetes.hu

Customers from Romania: Autoritatea Naţională pentru Protecţia Consumatorilor (ANPC), www.anpc.ro

Customers from Bulgaria: Комисия за защита на потребителите (Commission for Consumer Protection), www.kzp.bg

Customers from Slovenia: Tržni inšpektorat Republike Slovenije, www.gov.si

For cross-border purchases within the EU you can also contact the European Consumer Centre in your country (www.eccnet.eu), which provides free assistance with disputes with traders in another Member State.

(The EU Online Dispute Resolution platform ceased operating on 20 July 2025 and is no longer available.)

SECTION 17 — GOVERNING LAW AND JURISDICTION

These terms are governed by the law of the Czech Republic.

If you are a consumer, this choice of law does not deprive you of the protection afforded to you by the mandatory rules of the country of your habitual residence. As a consumer you also have the right to bring an action before the courts of your country of residence.

SECTION 18 — FINAL PROVISIONS

Severability. If any provision is found invalid or unenforceable, the remaining provisions remain in force.

Waiver. If we do not exercise a right under these terms, this does not mean we waive it.

Entire agreement. These terms, together with the policies they refer to, constitute the entire agreement between you and us.

Assignment. You may not assign rights and obligations under these terms without our written consent. We may assign them in the event of a transfer of the business.

Changes to the terms. The latest version is always available on this page. We reserve the right to change the terms. We will inform you of material changes. The wording in force on the day an order is submitted applies to that order.

Effective date. These terms take effect on 10 July 2026.

SECTION 19 — CONTACT DETAILS

Servis Expert s.r.o.
Registered office: Záběhlická 134/95, 106 00 Prague 10, Czech Republic
Company ID: 24256056
Registered in the Commercial Register kept by the Municipal Court in Prague, file no. C 197761
E-mail: saintpisces.official@gmail.com
Phone: +420 774 549 089